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Return Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange. Full price items purchased online can only be returned for something of the same or greater value. We will not refund you unless there is damage to the product.


To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale items and international shipped items are not returnable.

To complete your exchange, we require a receipt or proof of purchase.


Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed within a certain amount of days.


Sale items (if applicable)
Only regular priced items may be returned for exchange or store credit, unfortunately sale items cannot be returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ari@sonadorboutique.com and send your item to: 1167 W Madison St. Chicago Illinois US 60607.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1167 W Madison St Chicago Illinois US 60607

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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